My brother began his stint with Uber as a true fan, raving about his new-found freedom, which allowed him to choose his hours and make better money than he had in the restaurant industry. I listened as, over the course of several years, changes in the Uber business model began wearing away at his enthusiasm.
They began making changes where it really hurt: his wallet. My brother estimates that over that timeframe his pay rate dropped about 35 percent due to changes in the way that peak hours were defined as well as rate changes.
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