Leadership Briefs

TEAM DYSFUNCTION

Values define the ideal picture of corporate culture and describe how employees work together to achieve the vision and mission while executing the strategy. The character of the organization is demonstrated by the nature of the relationships within and between each team. Hiring decisions must be influenced with these values in mind and the interpersonal behaviors implied by each value. When personal values conflict with corporate values, it will add to team dysfunction. If the value dichotomy is left unattended, the engaged are confused, then frustrated, then critical, then cynical, and finally disengaged. Leaders quickly address the individual who is out of step with the cultural values of the company. Consider the following actions that are part of this leadership responsibility:

» Assess the individual’s reasons for being out of step with the values. » Find out if the team member is aware of the value gap. » Ask if they understand the significance of the disparity.

» Discuss their willingness to engage with the behavioral expectations defined by the values.

» Weigh their answer and its impact on others.

» Determine the appropriate response and do not delay taking action for the sake of the team.