A toddler in an emotionally explosive and unstable family has her leg amputated. In spite of significant hurdles, she powers through to become a successful career woman and equally successful single parent.
Wendy Sura Thomson is a 5-star author of Summon the Tiger, The Third Order, The Man from Burnt Island, and Postcards from the Future (as a contributing author.) She has several more works underway. She lives in Michigan with her beloved Setters and covets sipping coffee outdoors first thing in the morning, rain or shine., listening to the waterfall and the birds and watching [often with amusement] the pups explore.
Learned a very valuable lesson from the corporate world: the top people do not like hearing complaints. I think I have employed going to the top only a few times in my life - only in cases when I have tried unsuccessfully to resolve issues with underlings. It is a tactic to be used very sparingly, but when you are right, and you've tried the normal resolution process, it is extremely successful.
Use it very sparingly. It is truly the nuclear option.
Summon the Tiger
The “known trouble-makers” were corporate gadflies that were famous for attending shareholder meetings: there were never many neophyte complainers that made it to the annual meetings. You see, there was this 3” or 4” binder that contained information on shareholders that threatened to come just to complain about their shoddy cars or bad dealership experiences. GM collected dossiers on these shareholders: name, address, picture, occupation, issue – as full a dossier as could be collected. Mostly they were placated, AKA bought off, with a new car or some other remedy, to entice them to not make the trip to Detroit. It was a very effective strategy: my lesson learned was that, played very sparingly, going to the top normally got remarkably good results. I did it once with Comcast: after eighteen months of getting nowhere with the local repairmen, I called Corporate headquarters and asked to speak to the Vice President of Public Relations. Of course my call didn’t go through, but a staffer called me back rather promptly. The next thing I knew, I had a two-man crew out for eight hours. They didn’t bother to figure out exactly what was wrong – they simply replaced everything – EVERYTHING – from the outside junction multi-home junction box to my junction box and everything inside. And a local supervisor called me and gave me her personal number, in case anything went wrong again. Amazing how that works.
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